FAQs
Quick answers about shipping, returns, payments, and privacy.
Where do you ship?
We offer worldwide shipping where carrier service is available. Shipping availability for your location will be confirmed at checkout.
How much is shipping? Do you offer free shipping?
Shipping fees and free shipping eligibility depend on your order subtotal, excluding any taxes, duties, or discounts, and your delivery address. Final costs are shown at checkout before payment.
- North America: USD 4.99 shipping fee for orders under USD 79.00; free shipping for orders of USD 79.00 or more.
- Europe: USD 14.99 shipping fee for orders under USD 149.00; free shipping for orders of USD 149.00 or more.
- Other Regions: USD 19.99 shipping fee for orders under USD 199.00; free shipping for orders of USD 199.00 or more.
Will I pay taxes, VAT, or import duties?
- United States: Applicable taxes and duties, if any, are included in your final checkout total.
- Outside the United States: Customers are responsible for any applicable VAT, import duties, customs fees, or other local taxes or clearance fees that may be charged by local authorities or carriers upon delivery, unless explicitly included at checkout.
When will my order ship?
Orders are typically processed and dispatched within 1–2 business days, excluding weekends and holidays.
How long does delivery take?
Estimated delivery times after shipment are as follows:
- North America: approximately 7–14 business days.
- Europe: approximately 8–16 business days.
- Other Regions: approximately 10–20 business days.
Which carriers do you use?
We may use different carriers depending on the delivery region, package size, destination, and available logistics services. Common carriers may include USPS, UPS, FedEx, DHL, Canada Post, Royal Mail, La Poste, Deutsche Post, Australia Post, Japan Post, local postal services, and other regional or international courier partners.
Can shipping be delayed?
Because some items are made in small batches, occasional delays may occur. When a delay is expected, we’ll show details on the product page and/or at checkout.
Can I cancel my order?
You may request a full cancellation within 48 hours of placing your order as long as it has not shipped. Once shipped, an order cannot be canceled.
Contact us at [email protected].
What is your return window?
You may request a return within 30 days of receiving your order. Returns must be approved before sending items back. Email [email protected] to start.
Who pays for return shipping?
Return shipping is paid by the party responsible for the return:
- If you return for reasons not caused by us, you cover return shipping and related fees.
- If the item arrived damaged or defective, or we shipped the wrong item, we cover reasonable return shipping or provide an alternative return solution.
Do you offer exchanges?
We do not offer exchanges at this time. If you’d like a different item, please return the original, if eligible, and place a new order.
What if my return is damaged in transit?
We recommend using the original packaging or similarly protective packaging. If a returned item is damaged due to return shipment packaging or handling, it will not be eligible for a refund.
When will I receive my refund?
After we receive and inspect your return, we process refunds within 7 business days. Refunds are issued to the original payment method.
Your bank or payment provider may take additional time to post the refund.
What payment methods do you accept?
We accept secure payments via Stripe and PayPal.
We never store your full card number, CVV, bank account details, or payment authentication credentials.
Still need help? Email us at [email protected].